Property & Casualty Insurance
Faced with environmental, technological, societal and distribution challenges, all the players in the sector are mobilising and transforming themselves, but without really rethinking their model.
These fast-paced transformations require an enlightened vision of the technological tools but also the talent to educate, lead and carry out the related projects.
For the majority of players, understanding customer needs is now better understood, even if it remains a marketing tool and not yet a lever to be implemented throughout the value chain, particularly in management. Coupled with a technical mastery focused on AI and constant work to rationalize costs, the customer experience remains central in the thoughts of managers.