Les Galeries Lafayette modernisent leur système d’encaissement et de paiement
Since October 2018, Onepoint has been assisting Galeries Lafayette in the overhaul of their checkout and payment system to reinvent the in-store experience.
Onepoint was involved in the 360° overhaul of Galeries Lafayette’s global checkout system.
This transformation was centered around four key challenges: leveraging digital and omnichannel services for customers, modernizing the checkout system, providing more agility and responsiveness for teams, and developing the digital IT strategy. Specifically, the changes made in co-construction impacted the software and payment systems as well as the checkout hardware. Additionally, Onepoint created its own e-learning module to help users navigate these new features.
As a result, the Galeries Lafayette Group successfully modernized its IT system by deploying a new omnichannel checkout solution based on Android, which, among other things, enabled mobile deployment on the sales floor.
With a strong partnership built on trust for nearly 10 years, it was only natural for us to choose Onepoint to support us in transforming our checkout system and implementing our in-store and e-commerce payment strategy.
A contract of trust
For several years, Onepoint has had an “agile” service center within Galeries Lafayette, bringing together multiple expertise areas (management, functional, Q/A). It is thanks to this proximity, based on a relationship of trust, that in October 2018, Onepoint proposed to help the group in implementing the global transformation of its checkout system. The goal was simple: to enable transactions anywhere, anytime, and regardless of the customer’s journey.
After an initial 3-month POC carried out in co-creation with the client, Onepoint convinced Galeries Lafayette, notably through its ability to offer a quality solution as well as end-to-end support to drive this large-scale project.
Initially, Onepoint held collective intelligence workshops to define business needs and create the story mapping for the checkout system, along with about forty workshops organized by functional experts to define the solution.
- 35 Sprints
- 13000 Impacted users
- 3000 Cash registers concerned
- 77 Stores concerned
The deployment of the mobile payment solution on Android is currently in progress, and Onepoint continues to co-manage the project in an agile mode from A to Z (product team, tech and Q/A, change management, communication, and deployment), even amid the COVID crisis and various lockdowns.
Lastly, Onepoint also created an e-learning module for future users of the new solutions to facilitate adoption during the deployment phase.