Paromologis is deploying its digital transformation
The French social housing provider Promologis takes a key step in its digital transformation by partnering with Onepoint, the architect of business transformation.
The real estate market, in which Promologis operates, is undergoing a digital transformation. Companies in the sector must adapt and innovate. Promologis is committed to the continuous improvement of its services, customer experience, and employee well-being.
This is why Promologis chose Onepoint to support them.
Making Promologis a more innovative group
“Our main challenge is to successfully carry out our digital transformation. We want to digitize all our processes to meet the new needs of our tenants, partners, and employees. With Onepoint, we found a partner that allows us to innovate effectively across our entire ecosystem,” emphasizes Claudie Costes, Chief Information Officer at Promologis.
Indeed, this partnership aims to implement new, more collaborative working methods, develop collective intelligence, creativity, and cross-functionality.
For Onepoint, the challenge is not to revolutionize the group’s operations, but to bring more fluidity to the existing organization by acting as a true partner in fostering sustainable change.
With Onepoint, we found a partner that enables us to innovate effectively across our entire ecosystem.
Onepoint began this project by meeting with the Promologis teams. By immersing themselves in the working methods, the Onepoint teams gained the necessary knowledge to understand the project needs. This approach enabled them to propose a tailored strategy.
Three key areas of focus were identified:
- Changes in the layouts
- Processes
- Management at Promologis
An interconnected 3P strategy encompassing several intervention projects was established.
What we liked about Onepoint was the support through a new approach, based on co-construction and flexibility, which allowed us to work on three interconnected strategic axes: process, place, and people.
Process: Optimizing Work Methods
The first “P” for “Processes” includes the use of tools by Promologis employees and clients. The various projects identified, where the Onepoint teams intervened, followed a clear action plan: analysis and framing steps, sharing recommendations, and change management.
Starting with understanding the needs of employees and clients, Onepoint brought together all stakeholders from the different projects to facilitate exchange. Workshops, involving both employees and tenant clients, were organized. The participants shared their feedback, helping to identify the obstacles in their processes.
Focusing on putting people at the center of processes to improve efficiency is a guiding principle shared by both Onepoint and Promologis, which allowed for innovation in their processes.
Focus on Managing Requests
Analysis and Framing
Through the analysis phase, the Onepoint teams identified that all the requests made by tenants were causing some frustration. For the Promologis teams, managing deadlines and priorities were the main areas that needed improvement.
Recommendations
Onepoint recommended making better use of existing digital tools to prioritize requests and better organize interventions.
The introduction of a dedicated application for the Contact Center is one example. IoT Valley acted as the third pillar of this project, proposing experiences with new tools from their network of startups.
Change Management
Finally, the last step was to guide the teams through the proper integration of changes. Specifically, Onepoint assisted Promologis employees in using the newly implemented tools.
Training sessions on using the contact center application were established for program managers, tenants, and service providers. Onepoint’s teams created practical guides and organized real-life simulations in the field.
Our goal is for all project stakeholders to feel comfortable with the innovations being adopted. By implementing comprehensive internal communication and engagement strategies through collaborative practices, we aimed to convey the vision that every action has an impact on the rest of the team.
Onepoint’s involvement in improving processes
Onepoint worked on various projects related to process improvement, addressing a wide range of detailed and specialized topics. Among them was the implementation of a digital invoicing method and the simplification of the workflow for the accounting department.
A more efficient customer service
These innovative methods allow Promologis to be more responsive to customer needs by addressing their requests quickly. Key performance indicators were established to measure the return on investment. Additionally, the integration of new digital solutions contributes to the digital transformation of the real estate group.
The “Processes” were prioritized and worked on gradually, in close collaboration with Promologis, leading to the development of two other strategic lines to ensure sustainable change.
People: Agile Management
The second “P,” People, encompasses all of Promologis’ employees and focuses on a new approach to company management. Onepoint supported managers in adopting more agile working methods to enhance effectiveness and foster greater collaboration between management and teams.
An agile consultant from Onepoint assisted in creating a manager training program that combined theory and practice, aimed at developing a collective approach to work.
Managers were guided in adopting these new agile practices, with support continuing month by month. Delegation methods, motivation techniques, the use of visual management, and many other tools were deployed. Their proper use is continuously monitored by Onepoint.
Improved Collaboration Between Teams
Agile management relies on the power of the collective. It makes project execution more efficient, helps save time, and fosters greater overall innovation. Furthermore, it positively impacts the well-being of employees.
Place: Rethinking Spaces to Boost Efficiency
In line with the actions being carried out, the organization of physical space became essential. The third strategic pillar, “Place,” involves the reorganization of workspaces. Its goal is to foster teamwork, encourage the co-construction of projects, and enhance the well-being of employees.
Onepoint experts were involved in the design of various spaces for Promologis, including:
- Agencies
- Showrooms for clients
- Internal offices
By listening to the teams and gathering their feedback, they designed more innovative, flexible, and collaborative environments.
Similar to the collaborative offices created by Onepoint for Crédit Mutuel Arkéa, the “Place” project promises beneficial outcomes for Promologis. These spaces, designed as true work tools, are tailored to facilitate agile methods. The diverse spaces are equipped for meetings and also adapted for remote work. Finally, these spaces are dedicated to production, concentration, team cohesion, and innovation.
Interconnected Actions for Sustainable Transformation
This comprehensive transformation, structured around the 3Ps, is having an impact across the entire organization of Promologis. Fully interconnected, they ensure a sustainable and effective change.
While many projects are still ongoing, the initial results are encouraging. For example, the optimization and digitization of complaint management has resulted in time savings for the Promologis teams and an increase in customer satisfaction.
Onepoint’s ability to support our teams in meeting specific needs is a key strength.
It is this comprehensive support that has enabled the partnership to achieve its first successes. Moreover, the two groups share common values of co-construction, which are essential for the success of a business transformation.
To date, the 3Ps are still tracking many ongoing projects, not to mention the new challenges already emerging for 2022. This transformation is therefore happening over the long term, adapting to the innovations in this sector with vast possibilities.