To address these challenges, Onepoint has been supporting all players in the food distribution sector for over 20 years in their transformation, offering end-to-end support (from strategy to operational implementation) led by a team of industry consultants spread across four offices in Paris, Lyon, Nantes, and Rennes. This team relies on the full range of Onepoint’s expertise to provide a comprehensive solution to our clients: data, cybersecurity, cloud, AI, CSR, design, development, change management…

Our solutions provide expertise across the entire retail value chain: construction and management of offerings, management of reference data, supply chain and goods flow, CSR issues, transformation of central functions, management of fresh produce operations, customer journey construction, implementation of digital solutions, payment systems, data exploitation…

Additionally, to stay close to industry innovations, Onepoint has established an ecosystem of partners: Google, Microsoft, Adobe, Insider, Contentsquare, Lyfpay, Salesforce…

Our expertise

  • Strategic Plan

    We support executive committees in defining a vision and strategic transformation goals, all the way through to the operational breakdown into a portfolio of actionable projects for the short and medium term. We help bridge the gap from vision to action by initiating momentum with all contributors in the company, framing projects, and putting the transformation under control with dedicated governance.

    We assist in the development of corporate projects, projecting the ambition by sharing an inspired and inspiring vision, and driving action through the mobilization of the company’s talents to create a collective force for transformation.

  • Innovation and design of new services / concepts

    We support our clients in exploring new uses and co-creating new value-added services with them. This type of intervention typically unfolds in three phases:

    • An inspiration phase to assess trends and identify customer behaviors through interviews and ethnography.
    • An ideation phase to generate a maximum number of service ideas through design sprints.
    • An expiration phase to prioritize the most valuable services.

    As part of the development of new concepts, we also support the industrialization of deployment.

  • Improvement of operational efficiency and business support: optimization of processes and organizations

    We conduct a diagnostic of processes and organizations, compare them to other players in the sector, and help our clients define targets and roadmaps for functions such as purchasing, supply chain (upstream and downstream), sales and marketing, management control, finance/accounting, HR, etc., while supporting the sustainable implementation of these changes. We also rely on lean methodologies to improve process performance, in a continuous improvement approach.

    We work towards breaking down silos and establishing collaborative work environments… and support the creation of materials to train teams and sustain the changes.

  • Information Systems Transformation

    We intervene at various levels: transformation roadmap for information systems, assistance in solution selection (specifications, RFI, RFP), AMOA (Assistance to Project Owner) during different project phases, from scoping to deployment, as well as program management and change management for users. Our in-depth knowledge of solutions (APS, WMS, TMS, MES, ERP, MDM, PLM, …) dedicated to Retail allows us to be a trusted partner in supporting our clients. We most often work alongside business leaders to bridge the gap between business and information systems.

  • Digitalization of journeys and improvement of customer experience

    We support leadership teams in defining the digital/omnichannel strategy and redesigning customer journeys to improve the customer experience.

    We implement digital commerce solutions, including supporting transformation and change management.

  • Governance, exploitation, and value creation/monetization of Data

    Data quality and exploitation are at the heart of challenges for retailers and their relationships with partners. Value creation/monetization has become a crucial issue in the business model of retailers (retail media).

    After assessing data maturity (referential data or data in the broader sense), we work with our clients to establish a target governance framework and a roadmap: target organization and processes, data catalogs, data quality and security, tools…

    We also support the definition and implementation of performance measurement and management tools… and decision-making tools based on predictive and generative AI.

    We help business teams develop a data-driven culture, identify use cases, test them through POCs, and then industrialize them.

    We also provide support in ensuring the reliability of traceability information from supplier to customer (labels, QR codes) and on certifications (processes, data…).

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  • CSR

    We help our clients bring their CSR ambitions to life through our RESET offering, supported by a community of specialized expertise.

    In addition to this value proposition, we have developed specific offerings for Retail to support our clients in the following areas:

    • Products & fresh goods
    • Offers, assortments & pricing
    • Commercial management
    • Product, supplier & nomenclature references
    • Customer reference (RCU)
    • Payment systems / electronic payment
    • Development: expansion strategy and deployment industrialization
    • Customer journeys & omnichannel
    • Loyalty & customer insights

Case studies

Context and Need

“Reinvent” the model, which is no longer sufficiently adapted to the needs and evolution of the Russian market.

Equip the entity with a high-performing commercial and back-office organization. Transform the commercial organization, the store network, and the associated supply chain.

Solution

  • A comprehensive transformation project organized around the following challenges:
  • Redesign of the organization and management systems in a multi-format and omnichannel approach
  • New commercial strategy focused on a new offering, new pricing positioning, and new Super & Hyper store formats
  • Redesign of the logistics framework
  • Store performance enhancement
  • New import framework

Result

  • Analysis and redesign of the entire value chain
  • Redesign of all operating processes – sales, purchasing, logistics, back-office, stores, and customer relationship management
  • Definition and implementation of a new commercial policy: offer/products, pricing, marketing, food-related professions
  • New organization based on “life zones”
  • Logistical optimization and store efficiency

Context and Need

Building and deploying a mobile application to assist with stock management in point of sale.

Solution

Gathering business requirements, developing the application, and evolving it based on field feedback.

Result

Development of the application allowing the following actions:

  • Conducting inventories
  • Placing orders
  • Managing all stock entries/exits (Breakage, Donation, Delivery, Unloading…)
  • Generating paper labels
  • Assisting with the management of best-before dates (Expiry Date)
  • Assisting with the management of non-compliance reports (BNC – Bon de Non-Conformité des Produits)

Support for members and points of sale in adopting the mobility suite (over 2,000 points of sale)

Support for deploying devices at points of sale (approximately 20,000 devices)

AGILE project management with an application evolving based on feedback from points of sale.

Context and Need

Offer a home delivery service and a click-and-collect option in less than one hour. More than a dozen partners have come together for this project to manage delivery, payment, customer reference, personalized offer targeting, and product reference.

Solution

An Agile setup in a factory model and the implementation of a “back-end” platform co-built with the client and all the partners.

Result

  • Implementation of an architecture in collaboration with the client to meet market requirements
  • Provision of a back-office for Franprix employees to manage the overall solution (orders and stores)
  • Framing and implementation of the new loyalty program
  • Continuous evolution of the platform with the integration of new services (very frequent releases)
  • Optimization of delivery and order preparation services with the goal of meeting the promise of delivery in less than one hour.

Context and Need

Provide central teams and stores with a reporting and data extraction solution with a tight deadline (6 months) due to the decommissioning of the old solution. The main objectives were to:

  • Track ongoing operations and promotions such as NIP (National In-Store Promotions)
  • Monitor the activity of loyalty card holders
  • Provide external service providers with operational data for analysis and processing
  • Offer central and store users an easy-to-use tool

Solution

Implementation of a “turnkey” Onepoint solution (from requirement expression to solution deployment) in a fixed-price approach:

  • Solution design and redesign of reports
  • Creation and population of GCP data structures
  • Development and packaging of the solution
  • Deployment support
  • Implementation of third-party application maintenance

Result

Deployment of the solution within the planned time and budget, with high client satisfaction.

Contacts

Our expertise

Food Industry