Finance

As part of the “Public Action 2022” modernization program, the Ministry of Justice initiated a transformation project aimed at simplifying the process of applying for legal aid for citizens and improving the processing of these requests by the legal aid offices (BAJ) in judicial courts.

To successfully carry out its work and meet the objectives set by the President and the Prime Minister, the project management team, within the Legal Access and Justice and Victim Assistance Service (SADJAV), sought support to assist in the strategic and operational management of the project, as well as the design and deployment phases of the tool across the entire national territory.

Solution

Onepoint is working as an integrated team with the project management of the SIAJ project. To carry out its work, the team proposed the following approach:

• Development of a realistic roadmap with achievable objectives.
• Proposal of a user-oriented solution (citizens and ministry agents).
• Co-creation of the tool with the jurisdictions.

Results

• Optimization of the citizen-facing interface application, focused on user needs and incorporating user feedback.
• Industrialization and orchestration of tests (establishment of tools and KPIs).
• Deployment of 135 legal aid offices (projected by the end of 2022).

The information systems of the DGFiP (General Directorate of Public Finance) are essential for the proper execution of its missions, as well as, more broadly, for the proper functioning of public authorities, as they are the primary support for collecting most public revenues and paying expenses and salaries.

As long-time partners of the DGFiP, the Onepoint teams maintain these complex systems with high standards to ensure their reliability while accelerating their transformation and modernization.

The DGFiP has vast, reliable information systems, but due to a constrained budget, a significant technical debt has accumulated. This is particularly true for applications using mainframe systems, which are essential to the proper functioning of several major DGFiP applications, especially in taxation.

Therefore, it is strategically necessary for the DGFiP to combine the evolutionary maintenance of the existing information systems with their modernization.

With this in mind, the DGFiP has entrusted Onepoint with numerous modernization, migration, evolution, and consulting projects to better manage its information systems and transform them into a system:

• Capable of ensuring a simplified vision and use of digital technology.
• Shared by agents and serving users.
• More adaptable and agile to meet digital transformation challenges.
• Ensuring the quality, confidentiality, and security of the services provided.

Solutions

The services provided by Onepoint over the past 16 years to various departments and entities within the DGFiP are overseen by the office of land applications and tax control.

Onepoint supports the DGFiP on various projects, particularly to:

• Continue maintaining the core application systems essential to its missions and accelerate their modernization by reducing dependency on costly maintenance technologies.
• Successfully complete technical migration projects to a more modern mainframe environment or to other environments in line with new technologies, complementing the evolutionary maintenance of internal applications.

Results

Beyond the execution of the requested support services, the work carried out by Onepoint enables the DGFiP to:

• Address ongoing requests for corrections, updates, “rewriting” tasks, technical migrations, and development support tools.
• Support DGFiP project managers through studies, audits, or management assistance.
• Additionally, while the primary purpose of this project is the corrective and evolutionary maintenance of systems based on IBM or BULL environments, other types of systems are also involved.

The Architecture and Standards division leads strategic thinking and supports the Project Management Offices in the evolution of IT system architectures. It specifically manages the instruction of the CAI (IT Architecture Committee) to examine and validate the application and technical choices of projects.

The transformations of the DGFiP’s IT system and its modernization challenges require leveraging the latest innovations and experiences in enterprise architecture. To achieve this, the modernization trajectory of the DGFiP’s IT system targets several goals: an internal target for the rationalization and transformation of its application portfolio, continuing existing work and implementing new projects, and an external target for interoperability with other administrations and partners.

With this contract, the DGFiP reaffirms its ambitions and commitment to an architecture strategy addressing the full scope of digital transformation challenges.

Solution

The services provided by Onepoint since April 2022 are aimed at various departments and entities within the DGFiP and are overseen by the Application Architecture team in the Architecture and Standards division. Onepoint supports the DGFiP with all architecture-related tasks and studies, particularly for feeding and guiding strategic thinking to ensure the overall application architecture of the IT system, with a focus on continuity and sustainability. Onepoint also translates the strategy into the development of standards and guidelines, as well as the methods, technologies, and tools used. In addition, Onepoint supports and assists the PMO (Project Management Office) and AMO (Assistance to Project Owners) in project execution, ensuring compliance with the architectural framework in the practices and principles applied by the projects.

Results

Beyond the execution of the requested support services, the work done by Onepoint enables the DGFiP to support projects and ensure that the application architecture requirements are effectively addressed in the modernization and maintenance of the existing systems that are critical for executing its missions. Onepoint helps the DGFiP benefit from the best skills and expertise in the field, through a partner at the forefront of the state of the art, who masters best practices and knowledge in enterprise architecture, and who is capable of supporting the DGFiP in its future reflections and operational execution of upcoming projects.

France Recouvrement is an interministerial mission responsible for overseeing the reform of tax and social collection. The mission is tasked with ensuring the management, coherence, and coordination of activities related to the collection in both spheres and the deployment of a unified portal for both social and tax collection (Portailpro.gouv.fr).

The implementation of this portal is strategic, both in terms of its scope and the significant coordination required between the three operators (DGDDI, URSSAF, DGFiP) under the aegis of France Recouvrement. The collection portal must reflect new synergies that will simplify user journeys and offer new services.

The modernization of public action focuses on a dual objective: strengthening the effectiveness of public services and contributing to the recovery of public finances, while enhancing innovation capacity and ensuring a high level of security.

In this context, Onepoint has been supporting the France Recouvrement Mission since March 2021 with various tasks in Project Management Assistance (support for steering, design, and functional acceptance) of the unified portal, which is one of the key components of a digital service offering designed to enable the online submission of most tax, social, and customs declarations and payments.

Solution

The significant challenges of this transformation program, related to the unification of tax and social collection, led us to implement four major structural axes as part of our support. These were aimed at facilitating dialogue between “business” actors and operational teams, assisting the business teams throughout the process of harmonizing collection procedures, from expressing needs to implementing the proposed solutions, supporting IT system changes by assisting project teams in the design, implementation, and acceptability of the solution, and providing assistance with the deployment of the tax and social collection portal for its users.

Results

Since the deployment of Version 1, the first functionalities of the Unified Collection Portal allow self-employed workers and small businesses (SMEs) to log in with a single password to access their tax, social, and customs declarations and payments. They can view their overall payment situation and upcoming deadlines on a single interface, access a secure messaging system to contact and interact with URSSAF, the tax administration, and customs, and receive assistance in their administrative procedures, including legal and administrative information and tax simulators.

The Onepoint team continues to support the France Recouvrement Mission in the next developments of the Unified Collection Portal.