Social Protection

Faced with a significant intensification of competition in its market, our client sought to redefine its positioning and strategy.

Solution 

We directly involved the Executive Committee and then the Board of Directors in a forward-looking approach based on evolutionary scenarios derived from trends and disruptions observed in other markets.

Result 

Concrete objectives and a pragmatic roadmap were developed with the Management Committee: a shared vision of market movements and a company in motion to drive and execute the transformation plan.

In a general context of declining margins, our client sought to optimize its operational model and reduce operating costs.

Solution

In addition to conducting standard diagnostics and benchmarks, we co-developed a relational model with part of the Executive Committee. This model was designed to create value both for the company and its customers.

Result 

This model became the foundation for both the operational model and the cost structure. Cost reduction was a direct outcome of our approach, which helped create meaning and engagement among employees responsible for implementation.

Context and Need

In a market where personal insurance offerings are becoming increasingly standardized, our client sought to redesign its product range to stand out.

Solution

By adopting a design thinking approach, we successfully identified the key factors that drive distribution network engagement and prospect attraction, enabling the creation of a differentiated and preferred offering.

Result

This process led to a complete overhaul of the insurance product range, which was launched within a few weeks. The new offering not only mobilized stakeholders but also energized distribution networks, driving increased engagement and sales momentum.